The second-hand marketplace Users Voice Anger Regarding Size Changes

Members of the platform have expressed outrage after an update resulted in items being listed as the wrong size.

The popular resale platform has altered its measurement guidelines for women's and children's garments failing to inform all shoppers about the modification.

Online Platforms Backlash

Many shoppers and sellers are posting online saying Vinted listings now show a modified sizing category compared to what was initially listed due to the recalibration.

Vinted explained the revised method more closely matches similar services.

They have suggested members to examine their items and adjust the sizing manually when needed, resulting in member annoyance.

Sizing System Changes

Previously, the sizing featured numerical and alphabetical indicators, like S/8 or M/10.

The new system has a letter and a range for example S/UK 8-10.

For certain items, the size labels have been reassigned - such as a large size was previously a 12 but now shows as UK 16-18.

Member Stories

One content creator, who produces content about larger sizing, explained the modification "makes transactions more difficult".

"Few clothing companies classify XL as 20-22," the way the service now categorizes.

A different member, located in Scotland, stated items she posted on Vinted with size 14 labels were appearing on the platform as measurements 20-22.

"Should someone sized 20-22 purchase these they may become frustrated," she explained.

Required Changes

A different user, located in England, explained she became annoyed due to the update requiring manual adjustment the sizing for "all her products".

"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential following partial earnings loss," she stated.

Service Background

The app has more than 100 million members, with 18 million British users.

It has become a favored option versus similar marketplaces including eBay and Depop.

This represents another occasion that an unexpected update on the platform has faced criticism: earlier, the service retracted a modification regarding delivery choices after backlash from users.

Angie Hoover
Angie Hoover

A seasoned business consultant with over 15 years of experience in UK corporate strategy and leadership development.